Returns & refunds

If you live in the EU you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party you nominated, take physical possession of the goods.

To exercise it, inform us with a clear statement — an email to hello@bonzai.store is enough. You may use the model withdrawal form below, but it is not obligatory. Sending your notice before the period expires is sufficient.

On top of the legal 14 days, we accept returns of unused items in their original packaging for 30 days after delivery. Whichever is better for you applies.

We refund all payments received from you, including standard delivery costs, without undue delay and no later than 14 days after we are informed of your withdrawal. We may withhold the refund until we receive the goods back or you supply proof of return, whichever is earlier. Refunds use the same payment method you used, with no fees for you.

You bear the direct cost of returning the goods. You are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the item.

All goods carry the EU statutory 2-year guarantee of conformity. If an item is faulty or not as described, you are entitled to repair, replacement, a price reduction or a refund, free of charge. This guarantee is in addition to, and does not limit, your other rights.

To BONZAI Studio, hello@bonzai.store — I/we hereby give notice that I/we withdraw from my/our contract of sale of the following goods: [item], ordered on [date] / received on [date]. Name of consumer: [name]. Address: [address]. Signature (only if on paper). Date.

The European Commission provides a platform for online dispute resolution at ec.europa.eu/consumers/odr. We are not obliged to and do not generally participate in dispute resolution before a consumer arbitration body, but we always try to resolve issues directly with you first.